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Who you are
Do you enjoy working in a hands-on environment? To be successful as our next Customer Co-worker, we need you to have a passion for securing the best customer experience possible. You will have excellent communication skills, a polite and friendly manner and a ‘Togetherness’ mindset. You will work closely with your team and other departments yet also be able to work independently. You can remain calm when faced with stressful situations and you can prioritise tasks in a fast-paced environment. Strong customer service skills are essential, alongside being able to interact with many customers consistently. You must have basic computer and systems literacy. You must be able to work Thursday and Friday late nights alongside the availability to work 3 out of 4 weekends (Saturday & Sunday) in a month on a rotating roster.
Your responsibilities
As a Customer Relations Co-worker your responsibilities will include, but are not limited to:
Together as a team
At IKEA, we are strongly committed to providing a supportive work environment that values inclusion and diversity, where you can bring your whole self to work, and we encourage applications across all cultural backgrounds, genders, and abilities. IKEA believes in equal pay for work of equal value.
What you need to know
These opportunities are Permanent, Part-Time and start from 24hrs/fortnight.
We offer many benefits at IKEA other than just having the opportunity to work for a global company! Along with a focus on your personal and career development goals and being a part of an inclusive culture driven by values, you will be entitled to great initiatives including above award rates, penalty rates (including Sundays and public holidays), 5 weeks of annual leave, plus leave loading, co-worker discount and our TACK! loyalty program. If you’re interested in working with us, apply now!
Do you enjoy working in a hands-on environment? To be successful as our next Customer Co-worker, we need you to have a passion for securing the best customer experience possible. You will have excellent communication skills, a polite and friendly manner and a ‘Togetherness’ mindset. You will work closely with your team and other departments yet also be able to work independently. You can remain calm when faced with stressful situations and you can prioritise tasks in a fast-paced environment. Strong customer service skills are essential, alongside being able to interact with many customers consistently. You must have basic computer and systems literacy. You must be able to work Thursday and Friday late nights alongside the availability to work 3 out of 4 weekends (Saturday & Sunday) in a month on a rotating roster.
Your responsibilities
As a Customer Relations Co-worker your responsibilities will include, but are not limited to:
- Greeting visitors to IKEA by providing friendly, effective, and efficient information for customers.
- Securing that all products passing through the entrance are paid for.
- Supporting other areas of Customer Relations including resolving customer service issues, maintaining shopping tools (shopping baskets, trolleys, and yellow bags) and catalogues.
- Supporting customers booking their home delivery and collecting their click and collect.
- Processing returns and resolving customer issues, recognising when to escalate to someone with higher authorization.
- Handling cash and card payments in a reliable, efficient, accurate and friendly way.
- Recording information accurately in the system so we can continually make improvements to the customer shopping experience.
- Ensuring customers have a positive final touchpoint during the IKEA shopping experience.
Together as a team
At IKEA, we are strongly committed to providing a supportive work environment that values inclusion and diversity, where you can bring your whole self to work, and we encourage applications across all cultural backgrounds, genders, and abilities. IKEA believes in equal pay for work of equal value.
What you need to know
These opportunities are Permanent, Part-Time and start from 24hrs/fortnight.
We offer many benefits at IKEA other than just having the opportunity to work for a global company! Along with a focus on your personal and career development goals and being a part of an inclusive culture driven by values, you will be entitled to great initiatives including above award rates, penalty rates (including Sundays and public holidays), 5 weeks of annual leave, plus leave loading, co-worker discount and our TACK! loyalty program. If you’re interested in working with us, apply now!
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