Product Manager Unaddressed Mail

 

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General information

Name

Product Manager Unaddressed Mail

Site / Location

Australia Post Headquarters

Ref #

12347233

Opening Date

20-Jul-2023

Suburb

Melbourne

Entity

Australia Post

Work Type

Permanent Full Time

Description & Requirements

Help us deliver like never before

Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride.

What you’ll deliver with us

Reporting into our Senior Product Manager, you will manage the Unaddressed Mail portfolio to maximise the benefit to Australia Post.

You’ll also

• 
  Enable the Unaddressed Mail product architecture covering all aspects of customer journey including two digital product platforms covering all customer segments (Consumer, SMB, E&G, etc)
• Support the development and implementation of customer and channel frameworks to optimise the effectiveness and efficiency of how we manage customers, i.e. ultimate accountability for connecting customers with the Unaddressed Mail experience
• Enable the development and implementation of the pricing and yield strategies and associated planning and execution.
• Enable Unaddressed Mail performance and the underlying P&L and work in unison with Finance, Regulatory, Networks and broader stakeholders
• Enable the customer, channel and other experience requirements and enable the partnership with the Product Experience team to get them executed on across the Customer journey
• Enable the continuous improvement initiatives across the business to ensure market leadership and customer delight for Unaddressed Mail
• Enable and support Enterprise level initiatives to optimise the Unaddressed Mail value proposition
• Support achievement of the P&L FY revenue and ebit target
• Support the financial forecasting, budget management, modelling and reporting to drive profitability; define and track success metrics
• About you
• You are an experienced Product Manager, ideally with mail industry knowledge.
  

What we’re looking for

• 
  Experience in developing product strategy and the end-to-end product lifecycle management
• Significant experience collaborating with a complex and multi-tiered stakeholder group to realise commercial outcomes
• Demonstrated understanding of the end-to-end product value chain levers
• Ability to influence and drive outcomes across complex Enterprise environment
• Experience driving initiatives that gain buy-in and sign off from senior stakeholder groups
• Proven ability to work in teams and support influencing and driving outcomes across complex Enterprise environment
• Strong knowledge of product frameworks and approaches
• Commercial acumen and knowledge of strategic business plans, operational executions plans and customer experience improvement plans
• Knowledge of product and customer experience management methodologies and practices
• Strong analytical thinking capability with experience using data to gain insight, solve problems and create opportunities
• Knowledge of competitor offerings.

We’re delivering together

Our diverse and inclusive workplaces bring out the best in our people. We're all ages, genders and abilities, and we come from all walks of life. That’s how we deliver for Australia - together. We believe our business should reflect the diverse communities we operate in. See how we’re achieving that here.

We encourage applications from all backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability and Ex Defence Force.

We acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees, and recognise their continuing connection to land, water and community. We pay respect to Elders past, present and emerging.

Australia Post is committed to providing an inclusive and barrier-free workplace and encourages the implementation of workplace adjustments for team members with disability at all stages of their career. If you have any questions, please contact our Diversity & Inclusion team on inclusivecareers@auspost.com.au

One last thing

Research shows that women and people of colour are less likely to apply for roles if they don't meet every qualification. If after reading this, you’re not sure you tick every single criteria box, but have the passion to get behind our purpose, the determination to face a challenge and a willingness to grow and learn, we think you should click that apply button anyway. We're passionate about building a diverse and inclusive team, and love hearing from people like you.

https://www.youtube.com/watch?v=w7Jfdc3D17o

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