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- Executive Level 1
- All states
- $115,996 - $128,200
About the Department of Employment and Workplace Relations
We enable access to quality skills, training and employment services to support Australians find secure work in fair, productive and safe workplaces – supporting individuals and our nation to prosper.
Please note, this opportunity is for Ongoing APS employees only.
Please discuss the possibility of release with your manager before applying.
The Role
The Delivery Support Services Team is the first point of contact for enquiries regarding the Pacific Australian Labour Mobility (PALM) Scheme. Operating from 8.30 to 6.30 AEST, the team triages and responds to telephone calls and email enquiries and undertakes various payment processing duties for the Division.
Reporting to the Director, the Assistant Director is responsible for managing the day-to-day operations of the Delivery Support Services Team in collaboration with your leadership team peers, by:
- Forecasting and allocating resources to maximise service responsiveness and quality.
- Ensuring staff have clear guidance and support, including coaching and mentoring.
- Providing operational reporting on response rates, times, types and trends.
- Gathering intelligence and providing input to correspondence and briefing papers.
- Undertaking risk management and quality assurance activities to ensure that obligations are being met.
- Providing assistance to the Director as required.
The successful applicant will have demonstrated experience working within and adapting to a rapidly changing landscape, and experience in managing teams.
In addition, the successful applicant will demonstrate the following:
- Strong collaborative leadership to manage, motivate and build the capability of operational staff.
- Highly developed communication, negotiation and liaison skills.
- Sound judgement with strong analytical and conceptual capacity to support effective decision making.
- Experience in a customer-focussed environment with excellent interpersonal.
- Contact centre experience desirable, but not essential.
This position is available to Ongoing APS employees as a temporary transfer at level or a temporary performance (Acting) opportunity for a period of 12 months.
Eligibility
Our successful candidate will need to hold a valid Baseline clearance to undertake the role.
How to Apply
Applicants are required to provide up to a one-page summary (no more than 500 words) that outlines skills, knowledge, and experience and why you should be considered for this vacancy. You should take into consideration the position overview (including any detailed position specific requirements) when drafting your response. Where possible include specific relevant examples of your work.
The APS work level standards accommodate the diversity of roles across the APS and are structured to clearly differentiate between the work expected (i.e. responsibilities and duties) at each classification level.
In eRecruit (the department’s online recruitment system) you will also need to:
- upload a Curriculum Vitae
- provide contact details for 2 Referees.
Job Information Pack Opens in new window
