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Job Description
Our Enterprise Technology Advisory team brings together skills in intelligent automation, data engineering and software integration to help our clients align their technology capabilities with their strategic and operational objectives. We also draw on KPMG’s extensive national and global resources, adopting a multidisciplinary approach to help unlock the full potential of existing and new technology investments.
Community Care (CC) is a software business unit within Enterprise Technology Advisory. CC develops, implements, and supports a managed SaaS platform of the same name that is based on MS d365 CE & Field Service applications & Power Apps. CC supports care and health providers, specifically in disability, aged care and community services. The software functions span customer management, workforce management, mobile care delivery and claims & payments with significant industry extensions to comply with quality standards and funding rules.
Your Opportunity
As a member of our Community Care team, the Community Care Functional Consultant (Manager) will play a crucial role by:
- Spearheading Dynamics projects to align customer business processes with best practise Community Care functions.
- Guide clients to standard Community Care as opposed to building one-off be-spoke client versions of Community Care.
- Leading and facilitating design workshops to gather business requirements and tailor Community Care configurations to customer-specific workflows.
- Collaborating closely with Architects, Business SMEs, and other Designers to enhance the standard functions of Community Care and implement localisations only when absolutely necessary.
- Conducting system demos and providing training for customer end-users.
- Identifying issues, risks, and benefits of existing and proposed solutions, and evaluating their business impacts.
- Ensuring project scope aligns with pre-set implementation timeframes and budgets.
- Assisting in testing processes.
How are you Extraordinary?
- You are able to quickly build strong relationships and network with a variety of stakeholders both internal and external.
- You are passionate about the importance of fantastic communication to share ideas, inspire, and create change. You are able to digest, distil, and communicate complex concepts in both written and verbal forms.
Your Experience
You thrive in a collaborative and innovative culture and want to join a firm that values problem solvers, the kind of people who reimagine the possible for their clients and key stakeholders. We are looking for people in this role with a passion for and / or experience in the following areas:
- Deep functional experience in at least one of the following functional areas:
- D365 CE – customer experience, field service knowledge or
- CRM or Workforce management in similar products to Community Care based on non-MS technologies.
- Prior experience with delivering and implementing competing software product in the Healthcare Health, Aged & Human Services, either as part of a customer project or working with a software vendor.
- Ability to quickly learn new software functions and capabilities (MS d365 and Community Care)
- Hands-on experience with designing and building end customer reports and dashboards.
- Desirable if you are familiarity with the services and funding business rules that relate to Disability (NDIS) and Community Aged Care (HCP, CHSP, DVA).
Additional Information
KPMG is a professional services firm with global outreach and deep sector experience. We work with clients across an array of industries to solve complex challenges, steer change and enable growth.
Our people are what make KPMG the thriving workplace that it is and what sets us apart is that we know great minds think differently. Collaborate with a team of passionate, highly skilled professionals who’ve got your back. You’ll build relationships with unique and diverse colleagues who will provide you with the support you need to be your best and produce meaningful and impactful work in an inclusive, equitable culture.
At KPMG, you’ll take control over how you work. We’re embracing a new way of working in many ways, from offering flexible hours and locations to generous paid parental leave and career breaks. Our people enjoy a variety of exciting perks, including retail discounts, health and wellbeing initiatives, learning and growth opportunities, salary packaging options and more.
Diverse candidates have diverse needs. During your recruitment journey, information will be provided about adjustment requests. If you require additional support before submitting your application, please contact the Talent Support Team.
At KPMG every career is different, and we look forward to seeing how you grow with us.
