- Full time, permanent role
- Band 6
- Partner with the Mayor, Councillors and CEO's office
Hume City Council is one of Australia's fastest growing and culturally diverse councils. We put the customer and our community at the centre of all that we do, ensuring our services are efficient and accessible.
The Councillor Liaison & Project Officer will work in a highly complex environment and requires a sophisticated understanding of the challenges associated with dealing with community and stakeholder issues in a political climate, and one where Council policy and strategic direction is sometimes challenged.
What you'll be doing
- Substantial advisory or support experience at a senior executive or public office level, including an ability to undertake research, investigation and analysis, and present research findings both verbally and in writing.
- High-level analytical, negotiation and problem-solving skills, and experience in developing and maintaining stakeholder relationships with diverse communities.
- Proven discretion and judgement in dealing with sensitive and confidential information in a political environment and one with a high level of media or public relations focus.
- Highly developed organisational skills and demonstrated flexibility in a team environment, along with an ability to work within a deadline-driven environment with competing priorities.
- Highly developed communication skills, both verbal and written, including the ability to prepare reports, complex correspondence and presentations.
- Understanding of Local Government, including an understanding of the role of Councillors, the Mayor and the Deputy Mayor.
- Support and deliver other projects and initiatives that enhance Hume's Customer & Councillor Experience as required.
The skills and experience you'll bring to the role:
- A tertiary degree and extensive experience managing complex enquiries.
- Excellent interpersonal and de-escalation skills, resilience, patience, and the ability to navigate what Council can and can't do for customers with high needs or high expectations.
- The ability to prepare written responses to complex or delicate matters, to be sent out by the individual, CEO, or senior executive, and which may later form part of Victorian Ombudsman reviews.
- Demonstrated ability to establish strong, collaborative relationships across Council departments, including good judgment in knowing when to escalate matters.
- Demonstrated commitment to driving continuous improvement in processes, service delivery and customer experience.
- Proficient knowledge of relevant computer software and the use of database and spreadsheet programs.
Why Hume City Council?
A leader in local government, we're committed to creating an inclusive and collaborative work environment that is guided by our values:
We're better, every day: We give things a go and value progress over perfection. We have permission to go for it and are expected to reflect and learn.
We're in it together: At Hume, everyone matters. We Welcome and include all. Respect and safety are expected.
We show up: We empower and trust others and own our work. We rise to the challenges and are expected to do what we say we will.
All for Hume: We strive to achieve our best for the Hume Community. We are proud and passionate about working towards better outcomes and expect they are at the centre of everything we do.
We offer a competitive salary package, professional development opportunities, and a supportive work environment.
A child safe organisation and an equal opportunity employer. Council encourages people of all ages, people with disability, Aboriginal and Torres Strait Islander people and people from culturally diverse backgrounds to apply.
All candidates will be required to undertake background and probity checks including Reference Checks, Working with Children Check, and a Criminal Record Check.
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